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The ultimate healthcare experience: Global Report

January 25, 2022

4-MINUTE READ

In brief

Global Health & Life Sciences Experience Survey

Emotional support

Digital adoption

Stuart Henderson

Market Unit Lead – US Northeast

Stuart is a strategic leader with more than 26 years in the biopharma sector.


Rich Birhanzel

Senior Managing Director – Global Health Lead

Rich is responsible for developing and driving the global growth strategy for the healthcare practice.


Selen Karaca-Griffin

SENIOR PRINCIPAL – GLOBAL LIFE SCIENCES RESEARCH LEAD

Without people´s trust, digital adoption is unlikely to reach its potential. The unfortunate domino effect is that without digital adoption, emotional support and convenient access are at risk.

Trust

80%

Healthcare providers

72%

Local or national government

49%

Health insurance companies

41%

Technology companies

1

Clearer communication about medications/treatments/side effects

2

Reduced costs

3

More transparency in research and drug development

4

More transparency into pricing

Access

Four essential actions

1

A combination of empathy from their healthcare provider and well-coordinated care.

2

Logistics all built on the foundation of technology whose adoption is driven by increased patient trust.

3

Investments in digital solutions must be backed by evidence, supported by the clinician community and measured in an ongoing manner.

4

Recognition that positive experiences play a role in the sustainability of the business.

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