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Store of Tomorrow

March 4, 2022 3-MINUTE READ

In brief

The future retail experience is here

Introducing the Store of Tomorrow

Accenture’s Store of Tomorrow

Integrated customer experience

A rich understanding of local customer needs via data, which informs a fully integrated model that speeds up the deployment of CX across channels.

Optimized supply chain operations

A retail supply chain optimized for resilience and responsibility, as well as cost and service, at the local level. Learn more.

Purposeful and skilled workforce

An inclusive culture that includes investment from retailers into retraining and reskilling for a diverse and adaptable workforce. Learn more.

Real-time data on the edge

Distributed edge computing that enables automated decision-making in real time, such as personalized product recommendations as customers shop. Learn more.

Enhanced sustainability and social responsibility

Embedded ESG principles across all functions from sourcing, to store experience and fulfillment, and to drive resource efficiency. Learn more.

Data-driven decision making

Positioning customers at the heart of the business—by using data, AI and machine learning to generate insights and fuel decisions. Learn more.

Offering consumers greater choice and convenience

Ray Marciano

MANAGING DIRECTOR – ACCENTURE STRATEGY, RETAIL

Ray works with retailers on digital transformation and innovation of the retail customer experience in stores.


Laurent Thoumine

Managing Director & Retail Lead, EMEA

Laurent leads Accenture Retail in Europe and Consumer Goods in France & Benelux, and helps clients transform through innovation and technology.


SENIOR MANAGING DIRECTOR – GLOBAL LEAD, RETAIL

Jill leads the Accenture global Retail practice and helps retail clients transform into responsible and resilient enterprises.


SENIOR MANAGING DIRECTOR – ACCENTURE STRATEGY, RETAIL

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