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Public Service Consulting

NEW RESEARCH

Talent leaders, agents of public service change

What we do

US federal government

We help the US federal government design, deliver and run the next generation of government

Social services

We help social services and human services agencies become more agile and responsive to deliver better outcomes

Defence

We help defence organizations think about innovation as a capability to deliver mission outcomes

Cities, transport & infrastructure

We help cities and infrastructure providers work towards a greener and more connected future

Revenue

We help tax and revenue agencies  drive efficiencies in collection and deliver better service for taxpayers

Public safety

We help public safety organizations realize data-driven, preventative approaches

Education

We help education organizations meet growing demands through technology enablement

Border services

We help border services agencies find new and efficient ways to enable seamless travel and trade

Pensions

We help pensions organizations embrace digital technology to imagine a new type of retirement experience

Public health

We help public health organizations in the US improve outcomes and transform experiences for all stakeholders

Post & parcel

We help post and parcel organizations embrace digital transformation to accelerate growth and great service

Nonprofit

We help nonprofits turn challenges into opportunities to become constituent-centric

Cloud and digital platforms

Embracing cloud to enable and accelerate innovation, intelligence and value

Digital customer service

Bringing together service design, technology, and insights to deliver better experiences and outcomes

Sustainability

Helping governments lead the way in creating a more sustainable future for a global society

Workforce transformation

Reimagining skills, talent and operational models to build a resilient and productive workforce

Intelligent back office

Imagining a new back office to deliver strategic value and business insights for public sector organizations

Security

Redesigning for resilience and to mitigate risk

Metaverse

Bringing together a spectrum of digitally enhanced worlds, realities and business models

Cities, transport and infrastructure

Helping cities reimagine new infrastructural futures

Integrated eligibility

Addressing state priorities with tailored solutions and transparent support

Data-led transformation

Connecting data and people, ideas and outcomes

NEW IDC REPORT

Accenture named leader for Data-Driven Government

Greater impact for better outcomes

Singapore revolutionises national ID

Accenture helped Singapore GovTech with its National Digital Identity (NDI) initiative through the Singpass, a trusted personal digital identity.

Pos Malaysia: A roadmap to sustainability

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.

Refugee aid at the speed of tech

How USA for UNHCR found clarity on the cloud.

Caseworker training reimagined

Accenture helped San Diego County reimagine caseworker training with virtual reality.

Social security: Securing life goals

Helping Singapore’s Central Provident Fund Board make social security a simpler, more personalized experience.

Unearthing the past with artificial intelligence

Accenture is using AI to expand the world’s collective memory of the Holocaust and preserve the names and experiences of those who were persecuted.

What we think

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Public Service

Talent leaders, agents of public service change

Combining the power of data, tech and talent to accelerate reinvention in public service.

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Defense

Military readiness through supply chain resilience

Learn why digital twins are necessary for a more resilient military defense supply chain.

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Read

Public service

Public service experience through a new lens

Read how public service agencies can reframe consumer experience in the public sector to align with changes in people’s live.

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Public Service blogs

Our leaders

Anita Puri

Managing Director – Public Service, Global Lead

Dan Boxwell

Managing Director – Public Service, North America Lead

Hibiki Mizuta

Senior Managing Director – Public Service, Growth Markets Lead

Dan Sheils

Managing Director – Public Service, EMEA Lead

Valerie Armbrust

Managing Director – Health & Public Service, Technology and Cloud

Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation

Mark Briganti

Principal Director – Health & Public Service, Post and Parcel

Bill Cronin

Managing Director – Health & Public Service, Intelligent Back Office

Owen Davies

Managing Director – Health & Public Service, Pensions

Prasanna Ellanti

Managing Director – Health & Public Service, Border Services

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Samantha Fisher

Managing Director – Health & Public Service, Education

Timo Levo

Managing Director – Public Service, Defence, SAP, EMEA

Gaurav Gujral

Managing Director – Health & Public Service, Sustainability

Jennifer Holmes

Managing Director – Health & Public Service, Cities, Transport & Infrastructure

Kristin McElderry

Managing Director – Health & Public Service, Metaverse

Amit Patel

Managing Director - Health & Public Service, Nonprofit

Heidi Reed

Managing Director - Health & Public Service, Integrated Eligibility

Bryan Rich

Managing Director - Health & Public Service, Data & AI

Natalie Sisto

Managing Director – Health & Public Service, Workforce & Talent Transformation

James Slessor

Managing Director – Health & Public Service, Public Safety

Donald Snow

Managing Director – Health & Public Service, Revenue

Kristin Thorn

Managing Director - Health & Public Service, Public Health

Khalid Alzahrani

Managing Director – Health & Public Service, Saudi Arabia

Kiryakos Chebel

Managing Director - Health & Public Service, France, Benelux, EU

Amie Dardis

Managing Director – Health & Public Service, US Midwest

Hiroshi Goto

Managing Director - Health & Public Service, Japan

Nadya Kamali

Managing Director - Health & Public Service, United Arab Emirates

Jane Kerr

Managing Director - Health & Public Service, Canada

Corinna Krezer

Managing Director – Health & Public Service, EMEA & Austria, Switzerland, Germany

Mark Lambert

Managing Director - Federal Public Service, Canada

Kim Mentzer

Managing Director - Health & Public Service, US South

Gugu Nyanda

Managing Director – Health & Public Service, Africa

Vibeke Nyvold

Managing Director - Health & Public Service, Nordics

Franco Turconi

Managing Director - Health and Public Service, Italy, Central Europe and Greece

Gilbert Wootton

Managing Director – Health & Public Service, US West

Alberto Zamora

Managing Director - Health & Public Service, Spain, Portugal, Israel