The Accenture Human Services Suite supports public assistance programs, such as MAGI and non-MAGI Medicaid, CHIP, SNAP and TANF at the state and/or county level. Offering seamless integration with federal or state insurance exchange, the suite provides a high degree of out-of-the-box functionality. The pre-built components typically address 70% to 80% of requirements without configuration or customization.

Accenture recognizes that each state is different, each worker is different, and each family’s needs are different. Our approach to application management focuses on the goal of improving system delivery efficiency and quality. We help states finetune their systems to decrease the cost of support, increase business value and improve delivery speed. By reducing the cost of daily operations, states have more budget to deliver new and enhanced features.

Our goal is to help states transform beneficiaries’ lives while improving worker experience, simplifying application and determination processes, streamlining operations and enhancing reporting.

Accenture has 30+ years of experience providing government agencies around the world with technology solutions, including CRM system implementations. We implemented integrated eligibility systems for 14 states to support Affordable Care Act requirements.

We continue to collaborate with states to understand and address their distinct business challenges and opportunities. These may include fixing what isn’t working — reducing error rates, eliminating manual workarounds and correcting technical defects. They may also focus on increasing innovation by migrating to cloud and introducing greater automation.