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Business Process Outsourcing—value-first outcomes

In a world of dynamic change, business process services can reinvent business performance, delivering sustainable value through optimizing operations.

Access a new performance frontier

During times of great change—being able to drive value is paramount. In the wake of recent societal, industry and technology disruption, business process functions, including finance, supply chain, procurement, human resources, marketing, sales and customer operations, and industry-specific services, such as health, insurance and banking, have been severely disrupted.

The operating model is proving to be a linchpin. It can not only harness change but also adapt to feed the business strategy—achieving resiliency, agility, competitive advantage and better business outcomes. Accenture strategic managed services for operations is helping clients to optimize and transform business processes—enabling reinvention. 

Operations

Reinventing enterprise operations

How optimizing operations can help to access a new performance frontier

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BPO solutions

With more than 219K exceptional people in over 50 centers, our strategic managed service capabilities (AI, technology, data & specialized talent & process innovation at scale) provide insights for better decision making & crush the timeline to value.

Intelligent Finance Operations

Providing real-time insights and agility so that you are a strategic business partner while managing day-to-day finance operations.

Sourcing and Procurement

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Supply Chain

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Compliance as a Service

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Intelligent Global Business Services

Achieve outcomes faster with intelligent global business services.

Sales & Customer Operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Marketing

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough marketing-led growth.

Talent and HR

Reshaping the employee experience and improving retention with innovative workforce operating models.

Reimagine Banking Operations

Flexing fast to respond to volatility and lay the foundation for a more sustainable, resilient business.

Insurance

Helping you harness the power of human + machine to establish resilient operations for your business.

Health

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Virtual Tours

Take a 360° virtual tour through our Intelligent Operations Centers.

What are managed services for operations?

Business process outsourcing (BPO) has evolved to become strategic managed services for operations. 

Sustainable growth requires a new operating model, one that’s anchored around the customer and driven by data and intelligence to deliver exceptional experiences and outcomes.

To access the new performance frontier, organizations must accelerate operations maturity.  They need to address the vital ingredients of talent, data, applied intelligence, cloud and ecosystem of partnerships.

Activating data and intelligence on the digital core to transform operations is often out of reach for leaders who need it most. That’s where strategic managed service capabilities can help provide insights for better decision making and crush the timeline to value.

Today’s strategic managed services are far more than traditional BPO.  They are transformative, reduce risk and costs, and see suppliers become true partners, working together to lay the foundation for innovation.

Why are managed services for operations important?

Strategic managed services provide organizations with capabilities that enable reinvention. It frees business leadership to focus on product development, geographic expansion and strategic initiatives that drive sustainable growth, deliver excellent customer experiences, and attract and retain talent.  

Successful reinvention strategies are built on optimized operations, which can be measured across a spectrum of operations maturity (figure 1). There are 4 stages of operations maturity – foundational, automated, insight-driven and intelligent (operations reinventors). The higher the maturity level of an organization, the more successful that organization will be at reaching the performance frontiers set by a total enterprise reinvention strategy.

Figure 1

Reinventing operations

Organizations can reinvent operations by defining a new performance frontier in the maturity journey. This means adopting a bold vision that is executed by unified leadership. Operational reinvention transformation draws on business process expertise, technology innovation and agile talent.

Operations transformation means organizations can “think big” and take bold moves to close the gap between aspirations and where they are today. By automating at scale, augmenting human talent with technology and committing to data-driven decision making, organizations can optimize their operations maturity journey. And with a flexible operating model that combines multidisciplinary teams and technologies across an ecosystem of partners, organizations can improve overall performance and sustainability.

Enabling value

With more than 219,000 exceptional people in over 50 centers, our strategic managed service capabilities (AI, technology, data and specialized talent and process innovation at scale) provide insights for better decision making and crush the timeline to value.

Accenture has invested more than $350M to develop an innovative AI-powered automation platform, SynOps to enable remote working and create an agile and flexible digital workforce. Our tools and assets have helped to minimize service disruption, for ourselves and our clients.

We have over 31 years of experience in strategic managed services for operations and have the largest most agile specialized workforce on the planet. We invest in our people and have transformed more than 110,000 roles to higher value, business outcomes focused roles.

Managed services for operations by the numbers

1,000+ 

clients in 45+ languages across 40+ industries.

4,000+

automation solutions in 29,000+ projects globally accelerating business and IT processes roles.

$27B+

in realized cost optimization and positive cashflow and productivity savings of 165+M annualized hours.

What we think

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Operations

Reinventing enterprise operations

How optimizing operations can help to access a new performance frontier

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Talent & Organization

The CHRO as a growth executive

Focusing the power of data, tech and people to accelerate reinvention—and a new vision for growth.

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Supply chain & Operations

Can you see your Scope 3?

Can you see and act on emissions across all supplier tiers? You can now. Accenture's research and new tools to shed light on Scope 3.

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Intelligent Finance Operations

Making finance a predictive powerhouse

Transform finance to reduce planning time, improve forecasting accuracy and free up employee time.

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Case studies

Operations

Stanley Black & Decker retools for growth

Intelligent finance operations is generating $70 million in business value, improving efficiencies 50% and supporting their growth agenda.

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Supply Chain BPS

Oil and gas company improves productivity by 45%

How data-driven supply chain, finance and HR operations helped increase agility. 

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Procurement BPS

Energy company captures $240M in cost savings

A multinational energy manufacturer transforms procurement sourcing and spend.

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